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Frequently Asked Questions (FAQ)

Are your jackets heavy to wear?

We’ve never received a customer complaint about weight. We have grandparents and children who wear our consumer products everyday.

 

Do your products shield against all bullets?

Our NIJ-IIIA soft-body armor solutions stop 95% of bullets in gun-related homicides.

 

How can I be sure your products are actually bulletproof?

There is no margin for error in our industry. We’ve been lab-tested for efficacy in one of the four accredited testing labs here in the U.S.

 

 You state that your products are NIL IIIA certified. What does that mean?

The US Dept. of Justice’s National Institute of Justice has completed the following testing of the materials used in Bullet Defense products. This government agency confirmed that our products meet the minimum requirements set forth in Type IIIA certification. These requirements are:

Type IIIA (.357 SIG; .44 Magnum) Type IIIA armor that is new and unworn shall be tested with .357 SIG FMJ Flat Nose (FN) bullets with a specified mass of 8.1 g (125 gr) and a velocity of 448 m/s ± 9.1 m/s (1470 ft/s ± 30 ft/s) and with .44 Magnum Semi Jacketed Hollow Point (SJHP) bullets with a specified mass of 15.6 g (240 gr) and a velocity of 436 m/s ± 9.1 m/s (1430 ft/s ± 30 ft/s). 

Type IIIA armor that has been conditioned shall be tested with .357 SIG FMJ FN bullets with a specified mass of 8.1 g (125 gr) and a velocity of 430 m/s ± 9.1 m/s (1410 ft/s ± 30 ft/s) and with .44 Magnum SJHP bullets with a specified mass of 15.6 g (240 gr) and a velocity of 408 m/s ± 9.1 m/s (1340 ft/s ± 30 ft/s). 

Are your products water repellant?

Most of our products are water repellant, unless stated otherwise in the description.

 

How do I best clean and maintain the integrity of my Bullet Defense product(s)?

This is a huge reason moms love us. When you’re ready for a wash, just zip your bulletproof panels out from your Bullet Defense products and put it into the wash. When you’re done with it, just zip it back. 

 

What is your return policy?

Check it out here.

 

Do you offer a product warranty?

Yes, we have a 5 and 7 year warranty on our products. Please contact us for more information.

 

Can your products be customized?

Yes, and with great turnaround time. For a list of currently available customizations, please visit our Product Customization page here. If we’re missing something, send us a message to let us know.

 

Can you design and manufacture a bulletproof product that is not listed on your website?

 Please contact us.

Do you ship outside of the United States?

 Yes, we ship our products worldwide.

How long will it take to receive my product once I place an order?

2-4 weeks depending on the item

 

What forms of payment do you accept?

We accept credit card, PayPal,  and Sezzle (payment plan)

 

Can I purchase your products and resell them on my website?

 Only approved Reseller Partners are authorized to resell our products.  For more information, please visit our Become a Reseller page.

Can I brand your products with my logo and resell them?

Please Contact Us  to learn more about white label opportunities. 

Do you offer volume discounts?

 Please Contact Us to learn about your volume purchase options.

Customer Support

Our customer service line and Live Chat Support is available 9:00 - 5:00PM PST, Monday - Friday.

1-888-272-5251

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